Terms of service
Last updated: 5 June 2026
Overview
This website is operated by Skin Deep Medispa. Throughout the site, the terms “we”, “us” and “our” refer to Skin Deep Medispa.
By accessing our website, browsing our online store, purchasing products or using any services available through this website, you agree to be bound by these Terms of Service, together with any policies referenced on our website, including our Privacy Policy, Return and Refund Policy and Shipping Policy.
If you do not agree to these Terms of Service, you should not access or use this website.
Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell products and services to you.
Nothing in these Terms of Service limits, excludes or modifies any rights you may have under the Australian Consumer Law.
Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state or territory of residence, or that you are using this website with the consent of a parent or guardian.
You must not use this website, our products or our services for any unlawful, fraudulent, harmful or unauthorised purpose.
You must not transmit viruses, malware, malicious code or any other material that may damage, disrupt or interfere with the operation, security or functionality of this website.
We may refuse service, restrict access, cancel orders or terminate accounts where we reasonably believe these Terms of Service have been breached.
General Conditions
We reserve the right to refuse service to any person where permitted by law.
You agree not to copy, reproduce, duplicate, sell, resell or exploit any part of this website, our services, content, product information, imagery or branding without our prior written permission.
You agree not to interfere with the security, functionality or operation of this website, or attempt to gain unauthorised access to any part of the website, customer accounts, systems or data.
Accuracy of Website Information
We take reasonable care to ensure the information on our website is accurate, current and complete. However, information may occasionally contain errors, omissions or outdated details.
Product descriptions, ingredient information, product images, availability, promotions, prices, delivery timeframes and other website content may be updated or corrected from time to time without notice.
The information on this website is provided for general information only and should not replace personalised advice from a qualified professional where such advice is appropriate.
Product Information and Skincare Advice
Skin Deep Medispa sells professional skincare, cosmetics, beauty products and related items. Product information on this website is provided to help customers make informed purchasing decisions.
Individual results may vary depending on skin type, skin condition, product use, consistency, lifestyle, sensitivities and other individual factors.
Information on this website is not intended to diagnose, treat, cure or prevent any medical condition. If you have a medical condition, are pregnant, breastfeeding, taking medication, have a known allergy, are using prescription skincare, or are unsure whether a product is suitable for you, please seek professional advice before use.
You are responsible for reading product labels, ingredient lists, instructions, warnings and usage directions before using any product purchased from Skin Deep Medispa.
Professional and Restricted Products
Certain professional skincare products may require a prior consultation, approval or password access before purchase. This may be required by Skin Deep Medispa, the product manufacturer, distributor or supplier.
Where a consultation or password is required, you agree not to share access details with another person or purchase restricted products on behalf of someone who has not been approved to use them.
We reserve the right to cancel or refuse orders for restricted products where we reasonably believe the purchase does not comply with consultation, manufacturer, distributor or supplier requirements.
Products and Services
Certain products or services may be available exclusively online and may have limited quantities.
We reserve the right to limit the quantities of products or services we offer, refuse or cancel orders, discontinue products, or update product descriptions and pricing at any time, subject to applicable law.
We have made every reasonable effort to display product colours and images as accurately as possible. However, we cannot guarantee that your device or monitor will display colours accurately.
All purchases are subject to our Return and Refund Policy.
Pricing and Availability
All prices are listed in Australian dollars unless otherwise stated.
Prices, promotions and product availability may change without notice. We reserve the right to correct errors, inaccuracies or omissions, including after an order has been placed.
If an error affects your order, we will contact you using the details provided at checkout and provide an appropriate resolution, which may include confirming the corrected details, cancelling the affected item, issuing a refund or offering an alternative product where suitable.
Billing and Account Information
You agree to provide current, complete and accurate billing, shipping, contact and account information when placing an order or creating an account.
You are responsible for ensuring that your order details, delivery address, email address and phone number are correct before submitting your order.
We are not responsible for delays, failed deliveries or other issues caused by incorrect or incomplete information supplied by you.
You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account.
Order Acceptance and Cancellation
Submitting an order through our website does not guarantee acceptance of that order. We may refuse or cancel an order where permitted by law, including where:
- the item is unavailable
- there is an error in pricing, description or availability
- payment cannot be processed
- the order appears to be fraudulent, unauthorised or placed for resale
- the order does not comply with product restrictions or consultation requirements
- incorrect or incomplete customer information has been provided
If we cancel an order after payment has been taken, we will issue a refund for the cancelled item or order.
Shipping and Delivery
Shipping and delivery information is set out in our Shipping Policy.
Delivery timeframes are estimates only and may be affected by Australia Post, courier delays, public holidays, peak periods, weather events, incorrect delivery information or other circumstances outside our control.
Risk in the products passes to you once the products have been delivered to the delivery address provided at checkout, subject to your rights under the Australian Consumer Law.
Returns, Refunds and Exchanges
Returns, refunds and exchanges are managed in accordance with our Return and Refund Policy.
Nothing in our Return and Refund Policy or these Terms of Service excludes, restricts or modifies your rights under the Australian Consumer Law.
Promotions, Offers and Gift With Purchase
From time to time, we may offer promotions, discounts, gift-with-purchase offers, bundles or other special offers.
Promotions are subject to the specific terms stated at the time of the offer, including eligibility criteria, minimum spend requirements, excluded products, start and end dates, stock availability and any other conditions.
Unless otherwise stated, promotions cannot be combined with other offers, discounts or codes.
Gift-with-purchase items are subject to availability and may be substituted or withdrawn where stock is unavailable. Where an order is returned, free gifts and promotional items must also be returned in unopened and unused condition. If they are not returned, their value may be deducted from any refund where permitted by law.
Third-Party Tools, Apps and Links
Our website may include third-party tools, apps, integrations, payment services, analytics services, marketing platforms, links or embedded content.
These third-party services are provided by external providers and may be subject to their own terms, privacy policies and practices. We are not responsible for the content, accuracy, availability, security or practices of third-party websites or services.
Your use of third-party tools or links is at your own discretion.
User Comments, Reviews and Submissions
If you submit a review, testimonial, comment, image, message, suggestion or other content to us, you grant Skin Deep Medispa permission to use, reproduce, edit, publish, display and share that content for business, website, customer service, marketing or promotional purposes, unless otherwise agreed.
You agree that any content you submit must not be unlawful, misleading, defamatory, offensive, obscene, abusive, discriminatory, infringing, spam, malicious or otherwise inappropriate.
You must not submit content that infringes the rights of another person, including privacy, intellectual property or confidentiality rights.
We may monitor, edit, refuse or remove user-submitted content at our discretion.
Personal Information
Your submission of personal information through this website is governed by our Privacy Policy.
Errors, Inaccuracies and Omissions
Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions relating to product descriptions, ingredients, prices, promotions, offers, shipping charges, delivery timeframes, availability or other details.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel affected orders where permitted by law.
Prohibited Uses
You must not use this website or its content:
- for any unlawful, fraudulent or unauthorised purpose
- to violate any laws, regulations or third-party rights
- to infringe our intellectual property rights or the rights of others
- to submit false, misleading or inaccurate information
- to upload or transmit viruses, malware or malicious code
- to spam, phish, scrape, crawl, hack or interfere with the website
- to collect or track the personal information of others
- to harass, abuse, defame, threaten or discriminate against another person
- to interfere with the security or functionality of this website
We reserve the right to restrict or terminate access to the website where these prohibited uses are breached.
Disclaimer of Warranties and Limitation of Liability
We do not guarantee that the website will be uninterrupted, secure, timely or error-free.
To the maximum extent permitted by law, Skin Deep Medispa is not liable for any loss, damage, cost or expense arising from your use of, or inability to use, this website, except where liability cannot be excluded under applicable law.
Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under the Australian Consumer Law.
Indemnity
You agree to indemnify Skin Deep Medispa against any loss, damage, claim, cost or expense arising from your breach of these Terms of Service, your misuse of the website, your violation of any law, or your infringement of the rights of another person.
Severability
If any part of these Terms of Service is found to be unlawful, void or unenforceable, that part will be severed to the extent necessary, and the remaining provisions will continue in full force and effect.
Termination
These Terms of Service remain in effect unless terminated by you or by us.
You may stop using our website at any time. We may suspend or terminate your access to the website or services where we reasonably believe you have breached these Terms of Service or used the website in an unlawful, harmful or inappropriate way.
Any obligations or liabilities incurred before termination will survive termination where necessary.
Entire Agreement
These Terms of Service, together with our website policies, form the entire agreement between you and Skin Deep Medispa regarding your use of this website and online store.
Any failure by us to enforce a right or provision under these Terms of Service does not constitute a waiver of that right or provision.
Governing Law
These Terms of Service are governed by the laws of Victoria, Australia.
You agree that any dispute relating to these Terms of Service, this website or purchases made through this website will be subject to the jurisdiction of the courts of Victoria, Australia, subject to any rights you may have under applicable consumer laws.
Changes to These Terms of Service
We may update, change or replace any part of these Terms of Service from time to time by publishing the updated version on our website.
Your continued use of the website after changes are published means you accept the updated Terms of Service.
Contact Information
Questions about these Terms of Service can be sent to us using the details below:
Email: team@skindeepmedispa.com.au
Postal Address: PO Box 188, Toorak Road, Toorak VIC 3142, Australia